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I've bought a return ticket to Indonesia from Expedia. Unfortunately I had to return 1 week earlier because my father passed away. I was feeling very bad being 6000 miles away...

The tickets were from Qatar Airways. But I had to purchase two new tickets as all the flights were fully booked for the next two days. The authorised person from the Qatar Airways ticketing office told me that these tickets can be refunded but it had to be done through expedia.com (where I purchased them).

I called expedia's Call Center and explained the situation. After a discussion with an agent she transferred me to a supervisor named Zander. This guy said that he will cancel the return tickets and send a full refund but I had to wait on the line even thou I told him that this is an International line. After holding me for a 15 minutes he said that he cant give me a refund and all that he can do is cancel the tickets.

This made my bad day worse. I was very angry with his attitude and asked for his supervisor or complaints department. He then lied that he was the supervisor and that I should leave feedback through website or call tomorrow.

I am really really disappointed from the way this guy represented expedia.com. He also told me that this is not the US but Philippines.

I will never ever use expedia.com again and inform all my friends about this very very unprofessional experience I had.

I really wonder expedia Call Center SLA levels?

"We had a bad experience initially with Comcast's customer service, but within hours of my posting a review on MeasuredUp I heard from Comcast." Mary